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Returns & Shipping Policy

We apply a delivery fee schedule for each area specified according to the shipping price list specified by the Shipping Partner.
Delivery time
The exact delivery time will be announced by J&T Express company staff, or customers can schedule a time for staff to deliver on time.
Shipping process
– The buyer receives a call to confirm the delivery time from the delivery unit authorized by the seller;
– The buyer checks the product and invoice, then signs the receipt and makes payment with the delivery staff;
– The buyer has the right to refuse to receive the goods in the following cases: the shape, color, size or product code is not the same as the product the buyer ordered on the website; The value of the goods is different from the value of the order placed by the buyer on the website;
– In case the buyer refuses to receive the goods for reasons other than the product, the buyer still has to pay shipping fees on a case-by-case basis;
– In case of any questions or complaints after receiving the product, the buyer should contact the Company's customer service department.

RETURN POLICY

- Customers can exchange products within 03 days from the date of receiving the product, customers are responsible for any shipping costs incurred when exchanging the product.
- Customers can exchange products of equal or higher value. Customers will be responsible for any costs incurred when exchanging the product.
- If the received product is defective (broken, damaged, unusable), customers can exchange the product for free.

The number of times the product is exchanged is 01 time.

Criteria and costs for product exchange
- The product when exchanged is intact as when first purchased, with full packaging, no dents.

The time for product exchange is 07 days from the date of receipt.

We completely waive the return costs if the product has a manufacturer defect.

Return process
- Step 1: Customers call the hotline to notify about the return.

- Step 2: Staff confirms valid return information and proceeds to return
- Step 3: Please carefully pack the returned product and send it to the address provided by the staff.
- Step 4: We receive the returned product and proceed to exchange the product for you free of charge if the product is defective or refund you as requested.

PRIVACY POLICY

1. Purpose and scope of information collection:
Our company does not sell, share or exchange customers' personal information collected on the website to any other third party.
Personal information collected will only be used within the company.
When you contact to register for the service, the personal information that the Company collects will include:
+ Full name
+ Address
+ Phone
+ Email
In addition to personal information, there is information about services
+ Product name
+ Quantity
+ Product delivery time
2. Scope of information use:
Personal information collected will only be used internally by the Company and for one or all of the following purposes:
- Customer support
– Provide information related to services
– Process orders and provide services and information through our website as requested by you
– We may send new product and service information, information about upcoming events or recruitment information if you sign up to receive email notifications.
– In addition, we will use the information you provide to support customer account management; Confirm and carry out financial transactions related to your online payments.
3. Information storage period:
As for personal information, the Company only deletes this data if the customer requests it, the customer requests to send an email to …….

PAYMENT POLICY

1/ Payment at the store: You buy directly at the store.

2/ Payment upon receipt of goods: After the order is confirmed by both parties, we will deliver the goods and collect payment directly at the location where you receive the goods.

3/ Payment by bank transfer: Fill in the transfer information___________